Support Services

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ProVerp offers several support options including online training manuals, searchable frequently asked questions (FAQs), and a client portal that allows you to set up a case for any type of request. Our support staff are available 24/7 to answer your questions or to help solve any problem. Through the client support portal you can view your cases, as well as, all the cases submitted by your company. You can also view closed cases which can provide immediate insight into workarounds that can be utilized until a case is permanently closed.

Each case you submit through the Client Portal is seamlessly integrated with our helpdesk software where our support and development managers can immediately review your case and determine the best course of action. With our client portal you can:

  • Submit and view your cases
  • Track your cases and their status
  • View all cases submitted by your company
  • View closed cases
  • Access FAQs for quick solutions
  • View training manuals
  • View release notes
  • Chat with support personnel in real time

Training Manuals

Administration

Master Data

Common

Manage Companies-Training

Manage Customers-Training

Manage Items-Training

Manage Legal Entities-Training

Manage People-Training

Manage Stakeholder- Training

Manager Vendors-Training

Distribution

Manage Products-Training

Manage Purchase Items-Training

Manage Sales Team-Training

Finance

Manage Accounts-Training

Manage Business Units- Training

Manage Departments-Training

Manage Divisions-Training

Manage Fiscal Years-Training

Manage Funds-Training

Manage LOBs-Training

Manage Programs-Training

Manage Projects-Training

Manage Tax Authority-Training

Human Resources

Manage Employer Info-Training

Manage Pay Cycle- Training

Manufacturing

Manage Item Number Ranges- Training

Manage Machines- Training

Manage PPF Master- Training

Manage Production Items-Training

Manage Shops- Training

Manage Standard Process- Training

Material Master- Training

Treasury

Setup Bank Accounts-Training

Setup Bank Information-Training

Setup Branch Information- Training

Secutity

Application Messages-Training

Application Objects-Training

Application Registry-Training

Manage Countries-Training

Manage Currencies-Training

Permissions-Training

Role-Training

Users- Training

Setup

Common

Setup Auto Sequences-Training

Setup List of Values-Training

Setup Locations-Training

Setup Teams-Training

Setup Tolerance-Training

Setup Units of Measure-Training

Setup Work Group-Training

Distribution

Setup Carriers-Training

Setup Item Stores-Training

Setup Payment Terms-Training

Setup Product Type-Training

Setup Store Locations-Training

Setup Terms and Conditions-Training

Finance

Setup Appraisal Template-Training

Setup Distribution Codes-Training

Setup Expense Codes

Setup Ledger Template-Training

Setup Tax Codes-Training

HRMS

Setup Appraisal Template-Training

Setup Contribution Codes-Training

Setup Deduction Codes-Training

Setup Earning Codes-Training

Setup Job Codes-Training

Setup Leave Codes-Training

Setup Pay Groups-Training

Setup Time Code-Training

Setup Withhold Codes-Training

Manufacturing

Setup HT Furnace-Training

Setup HT Templates-Training

Setup Item Brands-Training

Setup Item Categories-Training

Setup Item Families-Training

Setup Item Groups-Training

Setup Item Products-Training

Setup Item Types-Training

Setup Machine Locations-Training

Setup Process Template- Training

Setup Production Process Types-Training

Setup QA Templates- Training

Setup QC Groups-Training

Setup Shifts-Training

Tools

Manage Context Help Messages-Training

Manage Scheduled Tasks- Training

Manage Setup Wizard- Training

Manage Trees- Training

Manage Windows Scheduled Tasks- Training

Workflow

Notification Template-Training

Workflow process-Training

Distribution

Delivery Challans-Training

Delivery Note -Training

Invoice - Training

Receiving-Training

Finance

Apply Bank Charges-Training

Apply Customer Receipts- Training

Manage Deposits-Training

Vendor Payment- Training

Voucher-Training

HRMS

Manage Appraisal-Training

Manage Emplolyee Job Info-Training

Manage Employee Payroll Setup-Training

Manage Employee Paystubs-Training

Manage Employees Other Earnings Deductions-Training

Manage Employees-Training

Manage Leave Request-Training

Manage Pay Checks-Training

Manage Payroll Hours- Training

Manage Payroll-Training

Manage Resignation Request- Training

Post Payrolls-Training

Manufacturing

Material Allocations Release BOM -Training

Store Credit -Training

Work Order to Production Order- training

Work Order-Training

Purchase

Dispatch Challan-Training

Dispatch Note- Training

PurchaseOrder-Training

PurchaseRequisition-Training

RFQ Response-Training

RFQ-Training

Sales

Enquiry -Training

Invoice-Training

Quotation-Training

SalesOrder-Training

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