Support Services

ProVerp offers several support options including online training manuals, searchable frequently asked questions (FAQs), and a client portal that allows you to set up a case for any type of request. Our support staff are available 24/7 to answer your questions or to help solve any problem. Through the client support portal you can view your cases, as well as, all the cases submitted by your company. You can also view closed cases which can provide immediate insight into workarounds that can be utilized until a case is permanently closed.

Each case you submit through the Client Portal is seamlessly integrated with our helpdesk software where our support and development managers can immediately review your case and determine the best course of action. With our client portal you can:

  • Submit and view your cases
  • Track your cases and their status
  • View all cases submitted by your company
  • View closed cases
  • Access FAQs for quick solutions
  • View training manuals
  • View release notes
  • Chat with support personnel in real time

Administration

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